Ok-Electrical has taken one other modern step in the direction of shifting to a paperless ecosystem, by introducing digital stamps for buyer payments. This can enable clients to take care of digital proof of cost of KE payments, with the file accessible from KE Reside App, Web site, and WhatsApp Self Service Portal.
This step furthers KE’s environmentally pleasant ‘Hara Qadam’ initiative and a imaginative and prescient to present clients a seamless and improved digitally related expertise. Paid payments for any month will show a inexperienced stamp on the highest left nook indicating that every one dues are cleared. In case a buyer is clearing their dues in installments, a blue stamp might be proven on the highest left nook indicating that present funds have been obtained. These stamps might be robotically up to date on the invoice inside 24 hours of respective funds. Prior information of as much as 6 months might be accessible from KE’s digital channels as effectively. Beside this, these digitally stamped payments might be acceptable by different stakeholder as effectively the place the shopper wants to indicate proof of cost for any monetary transactions.
Elaborating on the initiative, Spokesperson KE and Director Communications Imran Rana acknowledged, “We perceive that conventionally, clients would hold stamped copies of their payments in information to take care of information. Nonetheless, right now, with over 1 million digitally related subscribers, we’re seeing the development shift considerably and Alternate Supply Channels account for an estimated 62% of our whole funds. Our modern step is a solution to facilitate this transition, whereas additionally contributing positively in the direction of the surroundings by encouraging paperless programs.”
Since privatization, KE has dedicated to make use of expertise to enhance customer support. Investments within the community are enabling the availability of protected, dependable, safe and uninterrupted energy to a rising buyer base throughout 7 geographies. The corporate additionally stays obtainable to assist buyer queries 24/7 via its contact factors together with social media, KE Reside App, WhatsApp Self Service Portal (03480000118), and name middle 118.
Ok-Electrical (KE) is a public listed firm integrated in Pakistan in 1913 as KESC. Privatized in 2005 KE is the one vertically built-in utility in Pakistan supplying electrical energy inside a 6500 km sq. territory together with Karachi and its adjoining areas. The bulk shares (66.4%) of the corporate are listed within the PSX owned by KES Energy, a consortium of traders together with Aljomaih Energy Restricted of Saudi Arabia, Nationwide Industries Group (Holding), Kuwait, and the Infrastructure and Progress Capital Fund (IGCF). The Authorities of Pakistan can also be a minority shareholder (24.36%) within the firm.